FAQ

Q1: Are you a trading company or manufacturer?

Yes, we are a manufacturer. We operate two factories in Guangdong and Shandong Provinces, China. You are warmly welcome to visit our facilities during your trip to China.

Q3: Can you help me customize designs and print my logo? What are the sample fees and lead times?

Certainly. We specialize in OEM/ODM services and have a professional R&D team to develop new designs for plastic products. Please share your ideas or provide drawings. The sampling leadtime is about 5-10 working days. Sample fee is requested, but it can be refunded upon confirmation of your bulk order.

Q5: What is your production lead time?

Production usually takes 15-25 working days, depending on order quantity.

Q7: How do you ensure payment security? I’m concerned about receiving quality goods after payment.

Your payment is fully protected through Alibaba Trade Assurance, a secure escrow service backed by Alibaba Group. As a reputable manufacturer, we prioritize long-term partnerships and guarantee product quality as per agreed specifications.

Q2: What was your turnover last year?

Our export sales reached US$3,200,000 last year.

Q4: What is your minimum order quantity (MOQ)?

MOQs vary by product, but our standard requirement is 100 pieces per color.

Q6: What are your payment terms?Q6: What are your payment terms?

We accept:

T/T (30% deposit, balance before shipment)

Alibaba Trade Assurance

PayPal

Western Union/MoneyGram/Unistream

Cash

Q8: What is your quality warranty and after-sales policy?

We provide:

6-month replacement policy for manufacturing defects

12-month technical support and free spare parts
Note: Warranty excludes damage caused by misuse, accidents, or unauthorized modifications.